Returns & Exchanges
At Santicler, we are committed to sustainable luxury and want you to be completely satisfied with your purchase. If your item isn't quite right, we offer returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original sustainable packaging and include the provided packing slip to ensure smooth processing.
Ship the Item
Affix the pre-paid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing